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Manhattan Mazda

When the President Gary Flom embarked upon an evaluation of his company's processes, he used a rather unusual barometer. Flom examined, not only the approach used by his competitors in the automotive industry, but also that of Manhattan's top-scale hoteliers, restaurants, and retailers. He wanted to see -- and adopt -- the peerlessexemplary service levels, distinctive ambience, and attention to detail that his clients might enjoy at The Plaza, Le Bernardin, Cartier, or Cellini.

2

Plaza Scion

3

Robert Chevrolet

1

Massachusetts

Bernardi's Acura of Boston

2

Ron Bouchard's

3

Boston Volvo Village

1

Virginia

Vest Auto

2

Ange Auto Sales

3

Ocean Auto Brokers

1

New Jersey

Honda of Frehold

2

Quality Lincoln Mercury Hyundai

3

Norman Gale Automotive

1

Delaware

Winner Hyundai

2

Armiger's Auto Center Inc.

3

I.G. Burton Chevrolet of Milford

1

West Virginia

Wable Ford - Mercury Inc

2

Joe Holland Chevrolet, Chrysler and Imports

3

Bert Wolfe Scion

1

Maryland

Apple Ford Lincoln Mercury

2

O'Donnell Honda

3

Bob Davidson Ford Lincoln Mercury

1

Vermont

Crowley Chrysler

2

Shearer Pontiac Buick GMC Cadillac

3

Lewis Acura

1

Connecticut

Crestwood Ford

2

Chase Parkway Volvo-Subaru

3

Center Subaru

1

Pennsylvania

Eckenhoff Cadillac Buick Pontiac GMC

2

Audi Willow Grove

3

RTE 611 Auto Outlet

1

Rhode Island

Tasca Ford Sales

2

Frenchtown Auto Sales

3

Bald Hill Dodge Chrysler

1

New Hampshire

Concord Lincoln - Mercury

2

Team Nissan NH

3

Carlson's Motor Sales

1

Maine

K&R Auto Sales

2

Lee Auto Malls

3

Auto Pro